ServiceNow Developers & Administrators
Introduction
- Introduction
- Obtaining PDI
- Additional Resources
ServiceNow Overview
- Overview
- Environments
- Releases
- User Interface
Lists, Forms, & the UI
- Records
- Lists and Forms
- Filters and Search
- Condition Builder and Breadcrumb
- Context Menus
- Modifying Lists and Forms
Tables and Fields
- Tables
- Fields and Field type
- Table structure and Schema map
- Table maintenance
User Administrations
- Users and Groups
- Roles
- ACLs
Core Applications
- Incident
- Problem
- Change
- Configuration Management
- Service Catalog
- Knowledge Management
- Service portal
- Connect and Visual task boards
System Administrations
- Basic Configuration and system properties
- Dashboards and Self-services
- Mobiles, Upgrades & HI
- Diagnostics and Troubleshooting
- Events and Notifications
- Workflows
- Import sets
- Reporting
Development Course Outline
Course Introduction
- Introduction
- Obtaining PDI
- Additional Resources
Development Overview
- Servicenow Basics
- Tables and Fields
- Development Introduction
Scripting and API
- BR
- CR
- UI actions
- UI polices
- Script Includes
- Scheduled Jobs
- Workflow Scripting
- Introduction to API
GlideRecord
- Introduction
- Concept of dot walking and API overview
- Common Glide Record methods and stages
- GlideRecord Secure and Glide Aggregate
GlideForm and GlideUser
- Introduction
- Common Methods
- GlideUser Introduction
Glide Ajax
- Introduction
- GlideAjax Examples
- GlideAjax Stages
Best Practices
- Scripting Best practices
- Debugging
- Debugging Demo
Here’s a more details about certifications:
1. System Administrator:
- Certified System Administrator (CSA): This is the entry-level certification, providing a foundational understanding of the ServiceNow platform.
2. Application Developer:
- Certified Application Developer (CAD): This certification focuses on developing and customizing applications within the ServiceNow platform.
3. Implementation Specialist:
- Certified Implementation Specialist (CIS): This certification has multiple specialization tracks, each focusing on a specific area of ServiceNow. Some popular specializations include:
- CIS-ITSM: IT Service Management
- CIS-CSM: Customer Service Management
- CIS-HR: Human Resources
- CIS-SAM: Software Asset Management
- CIS-HAM: Hardware Asset Management
- CIS-RC: Risk and Compliance
- CIS-VRM: Vendor Risk Management
- CIS-SIR: Security Incident Response
- CIS-Discovery: Discovery
- CIS-SM: Service Mapping
4. Expert Certifications:
- Certified Technical Architect (CTA): This is a high-level certification for those designing and implementing complex, large-scale ServiceNow solutions.
5. Micro-Certifications:
- ServiceNow also offers micro-certifications, which are non-proctored exams focusing on specific areas within the platform.