Want To Know More About ServiceNow Development/Implementations ?

SysNow Software is a development and training on ServiceNow cloud-based platform and ServiceNow applications that provides solutions for automating and optimizing various business processes. It’s known for its focus on IT service management (ITSM) and has expanded into areas like customer service, IT operations management, and HR service delivery.
 
Cloud based ServiceNow development
ServiceNow Training and workshops
ServiceNow Automate business process
ServiceNow Support and Maintenance
 

 

Mission:-

Our commitment is to provide technological cloud based solutions to achieve more competitive and profitable situation, applying the ITIL framework and processes . We develop and apply innovating cloud based business solutions to satisfy the customer’s needs and goals.

Vision:- 

Our vision is to be a well-established and innovative ServiceNow development/training company to serve the Enterprises. Focused on constant transformation as our key for achieving the ultimate goal of success and emerge as a globally recognized company by providing the superior quality services and solutions.

Frequently Asked Questions on ServiceNow Implementations:

Key aspects of SysNow:
  • Cloud-based platform:
    SysNow develops on a ServiceNow cloud-based infrastructure, offering scalability and accessibility. 
     
  • Workflow automation:
    ServiceNow process enables automation of various business processes, reducing manual tasks and improving efficiency. 
     
  • IT service management:
    SysNow provides supports for managing IT services, from incident resolution to problem management in ServiceNow. 
     
  • IT operations management:
    SysNow offer solutions for managing IT infrastructure, including monitoring, alerting, and automation in ServiceNow. 
     
  • IT business management:
    SysNow helps align IT services with business goals and strategies, ensuring that IT contributes to organizational success in ServiceNow.
     
     

SYSNow’s key service areas in SERVICENOW Platform:

1. IT Service Management (ITSM): 
 
  • Incident Management:
    SYSNow helps streamline the process of logging, tracking, and resolving IT incidents, ensuring faster resolution times and minimal disruption. 
     
  • Problem Management:
    It enables organizations to identify and resolve the root causes of recurring incidents, preventing future problems. 
     
  • Change Management:
    SYSNow facilitates the planning, approval, and implementation of changes to IT systems in a controlled and efficient manner. 
     
  • Request Management:
    It provides a centralized platform for managing employee requests for IT services, such as software installations or access permissions. 
     
  • Knowledge Management:
    SYSNow allows organizations to create and manage a knowledge base of solutions to common IT problems, empowering users to self-serve and reducing the burden on IT support. 
     
2. IT Operations Management (ITOM):
  • Service Mapping:
    SYSNow helps visualize the relationships between IT services and the underlying infrastructure, providing a clear understanding of how services are delivered. 
     
  • Event Management:
    It enables organizations to monitor and respond to IT events, such as system errors or performance issues, in real-time. 
     
  • Cloud Management:
    SYSNow helps manage and optimize cloud resources, ensuring efficient and cost-effective cloud operations. 
     
3. Customer Service Management (CSM):
  • Case Management:
    SYSNow streamlines the process of managing customer inquiries and issues, ensuring timely and effective responses. 
     
  • Self-Service Portals:
    It provides customers with access to a knowledge base and self-service options, empowering them to find solutions independently. 
     
  • Omnichannel Support:
    SYSNow enables businesses to interact with customers across multiple channels, such as chat, email, and phone, providing a seamless customer experience. 
     
4. Human Resources (HR) Service Management: 
  • Employee Onboarding:
    SYSNow automates the onboarding process for new hires, ensuring a smooth and efficient transition into the organization. 
     
  • Offboarding:
    It streamlines the offboarding process for departing employees, ensuring compliance and efficient resource management. 
     
  • HR Case Management:
    SYSNow helps manage employee requests for HR services, such as benefits inquiries or leave requests. 
     
5. Other SYSNow Services:
  • Security Operations:
    SYSNow helps organizations manage security incidents, vulnerabilities, and compliance requirements. 
     
  • Legal Service Delivery:
    It provides a platform for managing legal requests, contracts, and compliance tasks. 
     
  • Financial Management:
    SYSNow helps organizations manage their finances, including budgeting, expense management, and asset tracking. 
     
  • Project Portfolio Management:
    It provides tools for managing projects, tracking progress, and allocating resources.