Basic
₹350 / user / month
Core service management for teams getting started.
- Core ITSM workflows
- Incident and request management
- Knowledge and service catalog
- Standard reporting
One service platform.
Built around your business.
Choose a plan, select the applications you need, and request a workspace under now-itsm.com. Orders have a 20-user billing minimum; your actual active usage can be lower.
Choose your plan
Monthly per-user pricing; minimum 20 billed users.
Advanced
₹700 / user / month
Broader capabilities for teams with more complex requirements.
- Core ITSM workflows
- Change, problem, CMDB and SLA
- Expanded service visibility
- Optional ITAM, HRMS, SDLC and automation
Final included modules are confirmed by SYSNOW before activation.
Applications & Services
Explore service details, then select what your organization needs in the order form.
Incident Management
Log, prioritize, assign, escalate and resolve incidents.
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Log, prioritize, assign, escalate and resolve incidents. Availability depends on final plan and configuration.
Service Request Management
Standardize requests, approvals and fulfillment workflows.
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Standardize requests, approvals and fulfillment workflows. Availability depends on final plan and configuration.
Problem Management
Track root causes, workarounds and recurring incidents.
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Track root causes, workarounds and recurring incidents. Availability depends on final plan and configuration.
Change Management
Assess risk, approve, schedule and review changes.
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Assess risk, approve, schedule and review changes. Availability depends on final plan and configuration.
Configuration Management (CMDB)
Manage configuration items and their relationships.
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Manage configuration items and their relationships. Availability depends on final plan and configuration.
Service Level Management
Track SLA/OLA targets, breaches and service metrics.
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Track SLA/OLA targets, breaches and service metrics. Availability depends on final plan and configuration.
Service Catalog
Publish service definitions and request forms.
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Publish service definitions and request forms. Availability depends on final plan and configuration.
Knowledge Management
Build searchable articles for self-service and support.
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Build searchable articles for self-service and support. Availability depends on final plan and configuration.
Event Management
Prioritize events and coordinate operational responses.
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Prioritize events and coordinate operational responses. Availability depends on final plan and configuration.
Self-Service Portal
Provide a single place for services, knowledge and requests.
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Provide a single place for services, knowledge and requests. Availability depends on final plan and configuration.
Dashboards & Reporting
Monitor service workload, KPIs and trends.
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Monitor service workload, KPIs and trends. Availability depends on final plan and configuration.
Integrations & Automation
Connect systems and automate workflows.
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Connect systems and automate workflows. Availability depends on final plan and configuration.
IT Asset Management (ITAM)
Track IT asset lifecycle, inventory and contracts.
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Track IT asset lifecycle, inventory and contracts. Availability depends on final plan and configuration.
HR Service Management / HRMS
Support HR workflows including onboarding and learning.
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Support HR workflows including onboarding and learning. Availability depends on final plan and configuration.
Software Development Lifecycle (SDLC)
Support agile planning, backlog and release processes.
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Support agile planning, backlog and release processes. Availability depends on final plan and configuration.
AI & Intelligent Automation
Explore AI assistants and automated workflows where available.
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Explore AI assistants and automated workflows where available. Availability depends on final plan and configuration.
Catalogue based on public solution descriptions at itsm.com; it is indicative, not a guarantee that every application is included in every plan.
Configure your order
Submit your details and SYSNOW will confirm configuration, domain availability and onboarding.